Check what has been confirmed.
Submitting a trial creates a pending request. It does not immediately issue working credentials. A purchase confirmation also needs to be matched to the service instructions you receive. Look for the message that identifies the player and access details for your subscription.
- Check the email address used for the request.
- Keep the request or order reference nearby.
- Review spam folders without opening suspicious attachments.
Match the login method to the player.
A player may use a username and password with a server address, a playlist address, or a device-linked portal. These methods are not interchangeable. Use the exact server entry supplied for your account and check for accidental spaces.
- Check device date and time.
- Confirm your subscription has not expired.
- Close extra active streams if your connection limit is reached.
When the app still rejects your details.
Record the exact error text, device model, player version and whether live channels or on-demand content are affected. Contact us using the form. Never paste a password, payment card number or full private playlist link into your message.
An account from another provider?
Similar names can belong to unrelated services. This page supports MaxTv23 at max23.shop. We cannot reset another seller’s password or recover its payments. Use your original receipt to identify that provider.