Start with the order details.
Tell us the date, selected plan, connection allowance and the issue you experienced. Do not send payment card numbers or account passwords. If you suspect a duplicate payment, include the separate transaction references where available.
Service and compatibility problems.
We will work through setup and technical checks for a compatible device. Explain what you tested and whether the problem affects a particular source or the entire account. Testing before purchase helps identify device and network issues early.
How requests are considered.
Support reviews the order, access status, reported issue and applicable consumer rights. A refund is not automatic simply because a request was submitted. Any approved amount and payment handling are confirmed during review; we do not publish an unverified fixed refund window.