Information you provide.
A trial request may include name, email, telephone, country, device details, player preference and viewing selection. A MAC address is requested only for relevant device-linked setups. Support requests contain your contact details, subject and message. Do not include passwords or full payment card information.
How information is used.
Request details are used to review eligibility and availability, arrange setup, identify the correct service record and respond to you. Technical security data supports abuse prevention. Payment information is handled through the checkout and its payment providers according to the information presented there.
Contact routes and your requests.
Direct email or WhatsApp routes are retrieved when you choose those buttons. Opening an external app is subject to that provider’s privacy practices. Contact support to ask about access, correction or deletion of your information; requests may require identity verification and consideration of applicable recordkeeping obligations.