Check time and guide matching.
Set the device’s date, time and time zone correctly. If guide entries appear shifted, note the channel and offset before changing player settings. EPG information comes from a source and may be incomplete or delayed.
Find channels that support replay.
Look for the player’s catch-up indicator and available time window. Not every live channel is replayable, and windows can differ. A program listed in the guide may still be unavailable for replay.
Test the full path.
Open an earlier supported program, confirm sound and picture, then try seeking where allowed. Contact support with the channel, program time and player if the guide and playback do not match. Do not assume a different app will create missing source data.