Check the platform and updates.

Find the device model and Android or Google TV version in settings. Update through the device’s normal system tools where appropriate. A generic box and a certified television platform may have different app availability.

    Choose the supported installation route.

    Request the current player option for your model. Our player is available on supported platforms; a compatible alternative may be used where needed. Check whether any third-party license is separate from your subscription.

      Configure, then test one thing at a time.

      Enter the supplied access details, load the catalog and test a live channel. Then test on-demand playback and guide information. If one decoder mode has sound or picture problems, ask support which option suits your hardware.

      • Confirm the remote can reach playback controls.
      • Check the audio output to your TV or soundbar.
      • Test Ethernet if Wi-Fi stability is uncertain.